Local Center City Philadelphia dentist, Dr. Barry Dubin, announces a new Patient-Centered staffing model at his practice at 1829 JFK Blvd. If you are one of our current patients, you will notice a difference in the staff that you see. The old staffing model and that used by most other dental practices assigns staff to specific tasks that need to be done within the practice: A “Receptionist” answers the phone; a “Scheduler” makes your appointments; a “Finance Manager” takes your payments; a “Dental Assistant” helps the dentist; and a “hygienist” cleans your teeth and takes care of your gums. In this old model, everything revolves around the office and the jobs that need to be done for the practice. This is obviously a PRACTICE centered model, and you – the patient – may see 6 or 7 different people in one visit and totally different people on your next visit. With so many hands in the “pot”, its easy for details to get lost and communication to get confused. Patients sometimes feel they are hearing something completely different from each person they see and it doesn’t all add up. It is easy in this model for the patient to get lost when the staff is so busy working with so many people.

Dr. Barry Dubin of JFK Dental Care realized that using a “PATIENT centered model that uses the same “team” of staff members to work with the same patient each time s/he comes in would be much better. We now have Treatment Coordinators (the old assistants”) who are assigned their own treatment room. Patients will normally always be seen in the same room with the same Coordinator and the same doctor. In addition to the Doctor and Treatment Coordinator, each patient will also have an Administrative Coordinator who will always handle all payments, insurance, and other administrative tasks for them. Patients can expect a higher lever of customer service because they will have their own dedicated team that will work with them to take care of all their needs.

Please let us know how this new model is working for you. We’re very excited by it and looking forward to providing you with even better care and superior customer service.